Returns & Refunds Policy

At EZENCOM LLC, we are committed to delivering top-notch digital marketing services to enhance your online presence and achieve your marketing goals. However, we understand that circumstances may arise where you may need to request a refund or discuss returns. Here's our policy:

Refund Eligibility:

1. Initial Consultation Fees: Fees for initial consultation sessions or strategy development are non-refundable. These fees cover our time and expertise in assessing your needs and providing recommendations.

2. Service Fees: If you've purchased a specific digital marketing service, such as SEO optimization, social media management, or content creation, and you are dissatisfied with the service provided, you may be eligible for a refund based on the following criteria:

   • You have provided clear, documented feedback outlining the reasons for your dissatisfaction.

   • We have had a reasonable opportunity to address and rectify the issues raised within a defined timeframe.

   • The issues remain unresolved or unsatisfactory despite our efforts.

Refund Process: To initiate a refund request or discuss concerns about a service, please contact our customer support team at support@ezencom.com within 2 working days, explaining your reasons for seeking a refund. We will review your request promptly and work with you to find a satisfactory solution. If a refund is approved, it will be processed using the original payment method, and you will receive the refunded amount within 10 working days.

Non-Refundable Circumstances: Please note that refunds will not be granted under the following circumstances:

• You have violated our Terms of Service or breached the agreed-upon contract terms.

• Services have been provided as agreed upon and in line with our service level agreements (SLAs).

• Any third-party costs incurred during the provision of services, such as advertising spend, cannot be refunded.

Service Termination: If you choose to terminate a digital marketing service before its completion, we will determine any prorated fees based on the work already completed up to the termination date.

Policy Updates: We reserve the right to revise our Returns and Refunds Policy as needed. Any updates will be posted on our website and become effective immediately.

At EZENCOM LLC, we value your satisfaction and are committed to delivering exceptional services. If you have any questions or concerns about our Returns and Refunds Policy, please don't hesitate to reach out to our customer support team at support@ezencom.com

Last updated: [25/09/2023]